Credit Management



The Star - Me and My Money
U of Toronto - Example: Policy & Procedure Manual
The Credit Department, Inc.
Small Business Notes
Tim Paulsen - Collections Training

Is this what you would love to, but don't dare to send to your non paying clients?

Dear Valued Customer:

I notice that you have not, as yet, managed to get to my invoice # _______dated ____________________ for _____________. 
These things happen.
 
Could you please let me know if you intend to pay this invoice? I understand that things must be difficult (otherwise it would be paid by now, right?!)
 
Rather than keep bugging you and sending reminders, please would you just tick off the relevant box?
 
Then I will know what the situation is:
 
                             Ooops! It got lost in the in-tray, my payment is enclosed.
 
                             Ooops! I know I received the invoice but cannot find it.
                                Please send another.
 
                             Got a bit of a cash-flow crunch at the moment, but here is
                                $____________ as a partial payment because I know that something
                                is better than nothing
 
                             Really? You didn’t get it? I sent it on _________________
                                and it cleared my bank on _______________. You goofed, Eileen!!
 
                             I haven’t got the money (and probably never will) so hard luck,
                                Eileen. Better luck next time!
 
 
Thanks for your business. I hope that all is well with you.
 



 

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