My Writing > • Face Time is Money - Relationship Building

1 Oct 2004

Originally Published Online by ProConnection Newsletter, Intuit Canada, Vol. 1 - Issue 1 - OCT 2004

Face Time is Money

Eileen Reppenhagen, QuickBooks ProAdvisor

Relationship Building
Our insurers and professional associations protect the future of our practice and tell us we must ‘know our clients’. As a sole practitioner who operates a home based practice, I use risk management as a tool to increase my bottom line. I believe that focusing on my clients’ success will lead to my success.

I want to share what I have learned from 18 years in practice.

I ask all of my new clients to block out 3 hours for me with no interruptions. The first hour is no charge, but they pay my regular rate for the next two hours. This is a people first approach.

During the first hour we:




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